Privacy policy
Privacy Policy - Last updated 11-11-2015
Your Data, Privacy & CookiesWe know that you are concerned with how your personal and financial information is dealt with. This privacy policy sets out the basis on which any personal data we collect from you (or that you provide to us) will be processed and demonstrates our commitment to your privacy.
By visiting our website and using our services you are accepting our policies and practices.
Capitalised terms in this document shall have the same meaning as those used in our Primary Terms of Service unless stipulated otherwise.
We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to, or use of, our website will mean that you agree to the changes.
We confirm that we will comply with the provisions of the Data Protection Act 1998 when processing personal data about you and your business. For the purpose of the Data Protection Act 1998 ('the Act') that data controller is NCD Limited t/a Inventive Homes, Apex House, Duke Avenue, Cheadle, Cheshire SK8 6RX.
If you have any questions or concerns regarding this policy, please contact us.
Personal Information We Collect From You & How We Use It
When completing a form on our website, when requesting more information or at times during the course of your interaction with Inventive Homes we ask you to provide information about your project, or the person you intend to work on behalf of, along with any other information. We may also request other personal details such as your home address, phone number and expected date of Chute installation, etc.
Information is collected and sent via online forms/surveys, email, over the phone, SMS text message or by post.
Any data entered via online forms/surveys is protected with SSL Encryption Certificates (secure socket layer technology). However, the Internet is not in itself a secure environment. Although we will do our best to protect your personal data, users should only enter, or import data within a secure environment. This means that your browser must support the encryption security used in connection with our service. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The information you provide allows us to:
Carry out our obligations arising from any contracts entered into between you and us and to provide the services you have engaged us to undertake for you;
- offer specific support and guidance
- provide further services
- notify you about changes to our services
- electronically contact you with information regarding Inventive Homes promotions
- electronically contact you with news of Inventive Homes business activities
The information we collect about you allows us to:
- make suggestions and recommendations to you about other goods or services that may interest you
- administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- improve our site to ensure that content is presented in the most effective manner for you and for your computer
By registering your interest, you agree that Inventive Homes can access, aggregate and use non-personally identifiable data we collect from you. This data will in no way identify you or any other individual. Inventive Homes may use such aggregated non-personally identifiable data.
Third Party Personal Data You Provide
Through your interest in Inventive Homes we may also collect information from you about someone else. If you provide Inventive Homes with personal information about someone else, you must ensure that you are authorised to disclose that information to Inventive Homes and that, without Inventive Homes taking any further steps required by applicable data protection or privacy laws, Inventive Homes may collect, use and disclose such information for the purposes described in this Policy.
You must therefore take reasonable steps to ensure the individual concerned is aware of and consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain (and details of how to) access the information.
Where We Store Your Personal Data
All your data is held on Inventive Homes CRM system which is on our secure servers.
We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls, server authentication, user profiles and passwords to protect the security of your data.
Data Within Your Inventive Homes Profile
You should be careful to log out of your account after you have finished any given session, especially if you are on a public computer.
Inventive Homes make necessary adjustments to your profile as the project updates and will have full access to your information with your authority to undertake the payment and delivery.
Disclosure Of Your Information
In order to carry out the Services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.
We also have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the Serious Organised Crime Agency (SOCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge, or reasonable grounds for suspicion, would constitute a criminal offence.
To the extent that we are duty bound by any applicable legal or regulatory requirement to cooperate with any competent legal or governmental authority or agency we shall do so in accordance with applicable law. Without limitation, we expressly reserve the right to cooperate with any competent authority, in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your information.
We may share the information we hold about you with any person, business or other organisation (and their advisers) who might take over our rights or responsibilities under our agreement with you to allow them to prepare for taking these over (after that, we may also allow that person or business to use and share your information on the same basis as us).
Third Parties
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
When in conversation with an Inventive Homes team member, if you specifically express interest in a third party service and give your consent, we will also pass your contact information to the relevant service provider. These third parties may then send communications to you and provide information on offers and services that may be of interest to you. If at any time you wish to opt out of further communications, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing. These third parties will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies carefully prior to activating a service.
Inventive Homes will never pass your personal information to a third party without your explicit and specific expression of interest in their services.
Cookies
Our public website and Services, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.
By visiting the Inventive Homes website, requesting more information, you agree that you are happy for us to set cookies. If you are not happy you should either not use our websites, or can disable the cookies.
Cookies & Related Technologies
Cookies are alphanumeric identifiers that websites transfer to your computer's hard drive through your Web browser to enable systems to recognise your browser, hardware and software and to provide personalisation between visits. We specifically use cookies for two purposes, to provide us with performance information about your visit via Google Analytics and to avoid presenting you with the same dialog you have already seen in a 24 hour period. By using our website, you agree that we can place these types of cookies on your device.
Your Choices & Opting-out
We recognise how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data.
You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view our public unsecured website. You can opt-out of receiving targeted ads served by us: Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device. If you opt-out we may collect some data about your online activity for operational purposes (such as fraud prevention) but it won't be used by us for the purpose of targeting ads to you.
For more information about cookies (including how to set browsers to reject cookies) please visit the website set up by the Interactive Advertising Bureau (Europe) at www.allaboutcookies.org.
Google AnalyticsTM- a third party tracking service collects information about how our website is used. We use information to report on usage and volume statistics. We have no access to or control over these cookies.
Information about Google AnalyticsTM can be found at http://www.google.com/intl/en/analytics/privacyoverview.html.
Google Adwords - a third party advertising system that tells us tell a user arrived on our site by clicking on a paid advert. Cookies originating from Adwords also give us power to serve ads on the Google network specifically to people who have already visited our site and not signed up.
You can also opt-out of a number of targeted advertising cookies by visiting these opt-out pages: National Advertising Initiative and Google. This opt-out won't stop advertising companies from showing you banner ads, but it will prevent them from personalising their banner ads to you specifically.
Live Agent - a third party system used to provide the live chat facility on our website.
Social Links
On our website we use links to 'social sites' - Twitter, Facebook, Google+, LinkedIn and others.
When you click on these links these sites are likely to be collecting information about what you are doing all around the internet by setting one or more of their own cookies.
In some cases these sites will be registering the fact that you are visiting Inventive Homes and the specific pages you are on, even if you don't click on the link if you are logged into their services, like Google and Facebook.
Inventive Homes is not responsible for the data generated by or processed by such third parties. Therefore, you should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt-out, or delete, such information.
Your Rights
You may always opt not to disclose certain personal information, but that may mean we will be hindered in our ability to provide a service.
After you have requested more information from Inventive Homes you will receive service related emails from us, which are necessary to enable us to provide the Services. You will always have the ability to opt-out of receiving non-service related messages.
You have the right to ask us not to process your personal data for marketing purposes.
You can also ask to opt-out of having personal identifiable information used for certain purposes, including promotional communications, newsletters etc.
You can exercise your right to prevent such processing by following the opt-out instructions, which will be clear and obvious on the forms, or emails we use to collect your data. You can also exercise the right at any time by contacting us at avene@inventivehomes.co.uk
You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner's website at https://ico.org.uk/.
Changes To Our Privacy Policy
Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.